Help & Technical Support

Attention: Internet Explorer users for Canvas courses

Please review the list below to determine the best point of contact for your issue. If you do not see your issue listed below, please reach out to Technical Support for further assistance.

Course Help
  • Questions about syllabus, rubric or course material
  • Questions about grade
  • Broken links in course or issue accessing course material
  • Assignment/Assessment reset requests
  • Requests for extensions
  • Turnitin.com issues during assignment submission

Contact

For issues listed above, please reach out to our Course Help Hotline at 1-877-852-5692. Additional information about the course help line may be found here.

Technical Support
  • MyExcelsior account issues
  • Issue accessing course environment
  • Issue accessing college website
  • Unable to submit assignment or discussion
  • Technical issues during assessments/practice exams

Contact

For issues listed above, please reach out to Technical Support:

 

Technical Support available 24 hours a day, every day.

The availability of different levels of support does vary. Please refer to note below

 

 

Availability of Technical Support

Level 1 24/7/365 including College holidays

  • Username/password issues
  • Accessing the College website, online courses, online exams, practice exams
  • Browser settings
  • Submitting assignments or discussions
  • Submitting College applications
  • Escalate requests to Level 2 support as needed
Level 2 Monday – Thursday 9:00 am to 9:30 pm ET
Friday 9:00 am – 4:30 pm ET
Saturday & Sunday 9:00am – 3:00 pm ET
Excludes all College holidays

  • Provides Level 1 support
  • Troubleshoots all technical problems related to Excelsior College’s website and online courses/exam/practice exams
  • Monitors requests that need to be escalated to Level 3 support and keeps the customers up to date on the progress
Level 3 Monday through Friday 9:00 am to 4:30 pm ET, excludes all College holidays

  • Administrators working in the Information Technology department as well as various departments throughout the College that receive requests escalated by Level 2
  • Some research and investigation at this level might be required