Course Help

Need help with any of these issues?

  • Questions about syllabus, rubric or course material
  • Questions about your grades
  • Broken links in course or issue accessing course material
  • Assignment/Assessment reset requests
  • Requests for extensions
  • Turnitin.com issues during assignment submission
  • Assistance with submitting assignments or discussions

First, please try to work with your instructor to resolve the issue.


Still need help? Call our Course Help Hotline at 1-877-852-5692.

When calling, please know the name of the school your are trying to reach (noted at the top of your course syllabus). Be sure to have the following information available when you call or email regarding your course:  the course name and number, a description of your concerns, and your contact information so that the team can quickly assist you.

You may also reach out to the schools directly via email:

School of Undergraduate Studies
ugstudent@excelsior.edu

School of Graduate Studies
grstudent@excelsior.edu

School of Nursing
SON-courses@excelsior.edu