When attempting to view presentations in your online course, you may see a blank or empty white screen. This can often happen if the presentations are in Adobe Presenter file formats, and is caused by non-Adobe products attempting to open the presentation – both the Firefox and Chrome browsers have a built-in PDF preview feature which is not compatible with Adobe Presenter presentations. To view Adobe Presenter presentations, you will need to have both the Adobe Reader and Adobe Flash Player need to be installed. Please note that when installing or updating these products, you may uncheck the free software being offered (i.e. Google Chrome, Google Toolbar, McAfee Security Scan Plus, Lightroom 5) as these software applications are optional.
Once these programs are installed on your computer, if you continue to see a blank or empty white screen, you may need to save the presentation to your local computer and ensure that the Adobe Reader program is opening these files. To save the presentation, right-click on the link to the presentation and choose Save Target As… or Save Link As… which will prompt you for a name and location to download the presentation. Once you have the presentation saved, you can open the Adobe Reader program and choose File, then Open, or right-click on the presentation and choose to open it with the Adobe Reader.
If you see a yellow message across the top of Adobe Reader asking you to install Flash, you may need to install a second version of the Flash player which should cause the presentation to load.
If you continue to have any issues, please contact Technical Support.