Support and Services

Please click on a section below for information:

Technical Support and Help


The links listed below will help you to troubleshoot all technical problems related to Excelsior College’s website and online courses. Click on the links below for assistance:

Academic Support and Help


Advising Assistance:
If you need to contact your academic advisor, you can use the MESSAGE CENTER link on your MyExcelsior home page or call the toll free number at 888-647-2388 and dial the appropriate extension listed below. You can also use the email address listed below:

School of Business & Technology (Undergraduate and Graduate)
Business: x1331 – BUSTEAM@excelsior.edu
Technology: x1341 – TECHTEAM@excelsior.edu

School of Health Sciences (Undergraduate and Graduate)
x137 – healthscience@excelsior.edu

School of Liberal Arts (Undergraduate)
x1321 – For email, please use the MESSAGE CENTER

School of Liberal Arts (Graduate)
x1323 – MLSAdvisor@excelsior.edu

School of Nursing (Associates)
x6981 – For email, please use the MESSAGE CENTER

School of Nursing (Bachelors)
x6982 – For email, please use the MESSAGE CENTER

School of Nursing (Masters)
x6972 – For email, please use the MESSAGE CENTER

School of Public Service (Undergraduate)
x2112 – SPSTeam@excelsior.edu

School of Public Service (Graduate)
x2113 – MCJStudent@excelsior.edu

Course Support


For assistance with issues or concerns about your instructor or course, you can contact the appropriate course support team using the information below. Locate the school the course belongs to and submit your request for support via email. You can find the sponsoring school at the top of the Course Syllabus. Be sure to include the course name and number, a description of your needs, and your contact information so that the team can quickly assist you.

School of Business & Technology (Undergraduate and Graduate)
BTONLINEStudent@excelsior.edu

School of Health Sciences (Undergraduate and Graduate)
SHS-Courses@excelsior.edu

School of Liberal Arts (Undergraduate)
SLA-Courses@excelsior.edu

School of Liberal Arts (Graduate)
SLA-Courses@excelsior.edu

School of Nursing (Associates)
adnursing@excelsior.edu

School of Nursing (Bachelors)
nursingbachelors@excelsior.edu

School of Nursing (Masters)
nursingmasters@excelsior.edu

School of Public Service (Undergraduate and Graduate)
SPScoursehelp@excelsior.edu

Student Resources


This course may be offered in one of our two Learning Management Systems. If your course is offered in the Blackboard Learning Management System, learn how to navigate through your course by reviewing the BB100: Getting Started-Blackboard Orientation for Students.  If your course is offered in our Canvas Learning Management System, learn how to navigate through your course by reviewing the CAN100: Getting Started-Canvas Orientation for Students.

** As we are currently migrating to Canvas, if you click on the link for the Canvas Orientation and are not able to access the system, it means that you presently do not have a course running in Canvas. This will become available once you register for a course that is in Canvas.

Disability Services


The College seeks to assure access by providing reasonable accommodations to individuals with physical, mental or learning disabilities recognized under the Americans with Disabilities Act of 1990 (ADA). Reasonable accommodation is the provision of aids or modification to testing, services or a program of study, which allows access by individuals with disabilities.

For more information, view the Disability Services page or contact the Disability Services Coordinator: