Support and Services

Please click on a section below for information:

Technical Support and Help


The links listed below will help you to troubleshoot all technical problems related to Excelsior College’s website and online courses. Click on the links below for assistance:

Academic Support and Help

Contact your academic advisor using any of these methods:

Course Support

If you have questions about content, assessments, or broken links in your course, please contact your instructor through the messaging system in the course.

For assistance with course issues that you have not been able to resolve with the instructor, please contact the school offering the course using the information below. You can find the school name at the top of the Course Syllabus. Be sure to have the following information available when you call or email regarding your course:  the course name and number, a description of your concerns, and your contact information so that the team can quickly assist you.

To Call Toll free dial 1-877-852-5692 and follow the prompts for the school offering the course.

Or

Email the school at the address below:

School of Business & Technology (Undergraduate and Graduate)
SBT-Courses@excelsior.edu

School of Health Sciences (Undergraduate and Graduate)
SHS-Courses@excelsior.edu

School of Liberal Arts (Undergraduate and Graduate)
SLA-Courses@excelsior.edu

School of Nursing
SON-courses@excelsior.edu

School of Public Service (Undergraduate and Graduate)
SPScoursehelp@excelsior.edu

Student Resources


This course may be offered in one of our two Learning Management Systems. If your course is offered in the Blackboard Learning Management System, learn how to navigate through your course by reviewing the BB100: Getting Started-Blackboard Orientation for Students.  If your course is offered in our Canvas Learning Management System, learn how to navigate through your course by reviewing the CAN100: Getting Started-Canvas Orientation for Students.

** As we are currently migrating to Canvas, if you click on the link for the Canvas Orientation and are not able to access the system, it means that you presently do not have a course running in Canvas. This will become available once you register for a course that is in Canvas.

Disability Services


The College seeks to assure access by providing reasonable accommodations to individuals with physical, mental or learning disabilities recognized under the Americans with Disabilities Act of 1990 (ADA). Reasonable accommodation is the provision of aids or modification to testing, services or a program of study, which allows access by individuals with disabilities.

For more information, view the Disability Services page or contact the Disability Services Coordinator: